Sep 14, 2019 01:00:33 PM by Kay P
Hello, I have tried to get my name corrected several times. I have also completed the ID verification, and certainly the ID and my name on profile does not match. Could you please advice how I can get that corrected?
Solved! Go to Solution.
Sep 14, 2019 03:09:31 PM by Joanne P
Hi John,
One of our team members will reach out and assist you directly via support ticket, thank you.
Sep 14, 2019 01:03:19 PM by Jennifer M
John A wrote:Hello, I have tried to get my name corrected several times. I have also completed the ID verification, and certainly the ID and my name on profile does not match. Could you please advice how I can get that corrected?
The solution is to kill your account because you are not who you say you are.
Sep 14, 2019 01:17:36 PM by Kay P
Does this mean that the video call to vefiry my ID did not match the name on my profile, and that is okay. However my profile still says my ID is verified.
Sep 14, 2019 01:20:48 PM by Jennifer M
John A wrote:Does this mean that the video call to vefiry my ID did not match the name on my profile, and that is okay. However my profile still says my ID is verified.
Your image is a picture of a CTO and ex Google engineer and his name isn't "John," so Upwork needs to kill this account. If you passed verification, that's pretty ridiculous.
Sep 14, 2019 01:31:43 PM by Kay P
Exactly my point. I dont know where the name John comes from. and so it needs to be changed from John.
Sep 14, 2019 01:33:38 PM Edited Sep 14, 2019 01:34:13 PM by Mark F
Sep 14, 2019 01:51:24 PM Edited Sep 14, 2019 03:07:22 PM by Joanne P
John A wrote:
Exactly my point. I dont know where the name John comes from. and so it needs to be changed from John.
Why would **Edited for Community Guidelines** create a profile called John something or the other?
Sep 14, 2019 02:19:17 PM by Mark F
John A wrote:Exactly my point. I dont know where the name John comes from. and so it needs to be changed from John.
I think it comes from this guy...
Sep 14, 2019 02:21:06 PM by Jennifer M
What's really funny is that he has a blue checkmark on his account too. lol That process is working really well it seems.
Sep 14, 2019 02:25:02 PM by Mark F
Jennifer M wrote:What's really funny is that he has a blue checkmark on his account too. lol That process is working really well it seems.
Been some real gold yucks today.
Sep 14, 2019 02:23:51 PM by Valery K
Can you also occasionally change your country for US or UK?
Great, if so.
John from Liverpool, that´s all.
The issue resolved.
Sep 14, 2019 03:09:31 PM by Joanne P
Hi John,
One of our team members will reach out and assist you directly via support ticket, thank you.
Sep 16, 2019 12:59:10 PM by Kay P
Thank you Jennifer, Mark, Petra, Joanne! My issue has been resolved.
I am glad that identity is taken seriously at upwork.