Name changed request denied

[abir_mahmud]

I have opened oDesk account with my work name. After a long absence I started to work in upwork and came to know that my real name is required to withdraw the money. But my request to change my name is denied. What can i do now? Also i do have my id documents but where to upload those ?

[petra_r]

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Abir M wrote:

I have opened oDesk account with my work name. After a long absence I started to work in upwork and came to know that my real name is required to withdraw the money.

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So how did you previously withdraw the money for the literally thousands of hours worked in the past?

[g_vasilevski]

Hi Abir,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your name change request. Thank you.