Jun 2, 2020 03:19:57 AM by Agustin B
Hello, My name is Agustin Bellucci. But I have been using Agustin Remesal for professional name. I would like to know if this is a problem when I have identity verification.
Now I didn't pass verification. 10 mins later, I got a badge and 12 hours later suspended.
Please help me regarding this difference.
Solved! Go to Solution.
Jun 2, 2020 03:22:43 AM by Petra R
Agustin R wrote:I would like to know if this is a problem when I have identity verification.
Of course it's a problem... How do you expect to pass ID verification when the name on your profile is not your name?
Jun 2, 2020 03:22:43 AM by Petra R
Agustin R wrote:I would like to know if this is a problem when I have identity verification.
Of course it's a problem... How do you expect to pass ID verification when the name on your profile is not your name?
Jun 2, 2020 03:35:30 AM by Agustin B
Thank you Petra. Then, is it solution to change it as my real name?
Jun 2, 2020 03:40:06 AM by Martina P
Agustin R wrote:Thank you Petra. Then, is it solution to change it as my real name?
Yes.
Jun 2, 2020 03:40:15 AM by Agustin B
Yes, My real name on document is Agustin Bellucci. But I registered with the name of Agustin Remesal. It was my fault. I knew that I could use anonymouse, too.
Jun 2, 2020 03:41:51 AM by Martina P
Agustin R wrote:Yes, My real name on document is Agustin Bellucci. But I registered with the name of Agustin Remesal. It was my fault. I knew that I could use anonymouse, too.
You need to request a name change. I think how it works is you change your name in your profile and wait to get it approved.
Jun 2, 2020 04:00:27 AM by Petra R
Martina P wrote:
Agustin R wrote:Yes, My real name on document is Agustin Bellucci. But I registered with the name of Agustin Remesal. It was my fault. I knew that I could use anonymouse, too.
You need to request a name change. I think how it works is you change your name in your profile and wait to get it approved.
He won't be able to now, he's already suspended. Once you are asked to do ID verification, the ability to change certain details is removed (photo is another)
Aug 12, 2020 11:09:06 AM by Andrea C
I have the same query too - my writer's name is different to my real name which is on my proof of identity documents. Please can someone help? I can't apply for some projects without passing through this stage. Thank you.
Aug 12, 2020 11:18:53 AM by Aleksandar D
Hi Andrea,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.