Name is too long.

[jocelyn-fr-en]

Hi everyone,

1) My full name is Andrinirina **edited for Community Guidelines** 😊 This long name does not fit the field “Account holder” when I filled in my direct US bank payment method (Payoneer). The only characters that could be entered where “Andrinirina **edited for Community Guidelines**” (missing “n-a” at the end). So it says “Incorrect or mismatched account name and number can result in withdrawal delays and fees”. I don’t think I can change it because it’s my legal name, which I am using on Payoneer.

Will this payment method work anyway? Or how can I fix this?

2) This account type is “individual checking” right?

Thank you.

[AveryO]

Hi Andrinirina, 

I am currently checking with the team regarding your concern with your Payoneer account name. 

As for the your second question, I definitely recommend checking your account type with Payoneer as they are more equipped to assist you further with your concern. 

I'll come back here once I have more information regarding your first concern. 

[jocelyn-fr-en]

Alright, thank you so much!

[AveryO · Accepted solution]

Hi Andrinirina, 

The mismatch on your Payoneer account has already been fixed as requested. 

[jocelyn-fr-en]

Hi,

That's wonderful. Thank you so much for your help.

[jocelyn-fr-en]

Hi,
That's wonderful ! Thank you so much for your help.