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gbhushan
Community Member

Name of my profile is different than bank account name

Hello, I am using my business acccount as bank account and hence the name is different than my profile. I have received email to upload few documents. Unfortunately when I click on the securelink provided, it goes to FIVS and does nothing. I do not receive the page to upload document,

 

At one time, when I received the link it had ID verification document where I had to upload my Govt ID & photo etc. Unfortunately there is no way to reach out to support to ask.

 

Thanks,

- Bhushan

3 REPLIES 3
AveryO
Community Manager
Community Manager

Hi Bhushan, 


Could you please try clearing your browser's cookies, or using a different browser to see if the issue persists? 


~ Avery
Upwork
gbhushan
Community Member

Hello,

 

I tried that. Another browser, another computer or clearing cookies none of them works.

 

Thanks,

- Bhushan

Hi Bushan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork
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