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Need Advice with Changing Freelance Career


I've previously used Upwork to get extra income working in Translation and Web Research projects. As you can see in my profile, my JSS is below average although the public rating is near perfect. As I've learned that is because of private feedbacks, a canceled contract, and the finished works not having client reviews.

Now I am trying to land some projects in Web Design and UX Design fields and my JSS has a problem getting my first gigs on new profiles. I know that it is not allowed to create a new profile. But I'd like to know if it is possible to get my JSS reset and hide all my previous work history.
Or if you have any advice on how I should continue, I'd love to hear.

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