» Forums » Freelancers » Need Assistance Retrieving Past Contracts and...
Page options
Community Member

Need Assistance Retrieving Past Contracts and Messages - Encountering XML Files



I hope this message finds you well. I am currently facing an issue on Upwork and could use some guidance from the experienced members of this community.

I am unable to access my old contracts on Upwork. Instead of the usual messages and submissions, it's displaying XML files. This is hindering my ability to review past communications and submissions, which I need to create portfolios for my profile.

Request for Assistance:

If anyone has experienced a similar situation or has insights on how to navigate this issue, I would greatly appreciate your guidance. I am specifically looking for assistance on how to retrieve past messages and submissions from these XML files or any alternative solutions to access the necessary information.

I have not been successful in accessing the essential details for my portfolio. As a freelancer, showcasing past work and maintaining a comprehensive portfolio is crucial for attracting potential clients. I want to ensure that I can present my skills and experience effectively on Upwork.


If anyone has successfully resolved a similar issue or has tips on how to work around it, your input would be invaluable. I'm eager to hear about your experiences and any solutions you might have.


Thank you in advance for your time and assistance. I look forward to your valuable insights.

Community Member

Hi Mahrukh! Is it resolved? I think it was probably caused by updates.

Community Member

No it is happing for past few months.

That is bad. Did you get response from support? I some times get 500 errors but they go away. All advice I can offer is to try it in another browser or with all plugins turned off, but I am sure you already tried that. Hope it goes away soon.

Already submitted a support ticket. I have submitted this query here to ascertain whether others are experiencing a similar issue or if it is isolated to my specific situation.

Latest Articles
Top Upvoted Members