Sep 9, 2021 05:22:45 PM by Zahid H
Solved! Go to Solution.
Sep 10, 2021 08:02:50 PM by Joanne P
Hi Zahid,
I can see that you have already sent a support ticket to the team. Please allow them time to review. They will update you directly on your open ticket to assist you further. Thank you!
Sep 9, 2021 06:17:23 PM by Joanne P
Hi Zahid,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Sep 9, 2021 11:32:59 PM by Zahid H
Sep 10, 2021 12:05:26 AM by Nikola S
Hi Zahid,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Sep 10, 2021 08:18:44 AM by Zahid H
Sep 10, 2021 12:44:08 AM by Zahid H
Sep 10, 2021 01:13:39 AM by Md Rasel M
Yes. You can submit NID and Driving Licence. No problem then Upwork authority send you a google meet link for video verification.
Sep 10, 2021 01:18:59 AM by Zahid H
Sep 10, 2021 01:22:19 AM by Nikola S
Hi Zahid,
Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
If you have any further questions please follow up directly with our team on your support ticket so that they can assist you appropriately. When everything is in one place, we can be more efficient in assisting you.
Sep 10, 2021 05:58:20 AM by Zahid H
Sep 10, 2021 06:34:43 PM by Zahid H
Sep 10, 2021 08:02:50 PM by Joanne P
Hi Zahid,
I can see that you have already sent a support ticket to the team. Please allow them time to review. They will update you directly on your open ticket to assist you further. Thank you!
Sep 10, 2021 08:05:16 PM by Zahid H
Sep 10, 2021 08:09:00 PM by Zahid H
Sep 10, 2021 09:29:33 PM by Joanne P
I have already checked with the team, Zahid. Please allow them time to review. They will update you directly on your ticket. Thank you for your patience!
Sep 10, 2021 10:16:08 PM by Petra R
Zahid H wrote:
I tried to contact support team but they don't reply to and mark my ticket as solved without answering me.
That is because you keep creating new requests, which then have to be merged into your original ticket, which is why they appear closed.
If you have sent in what you were asked to send you need to do nothing else, and you should especially not keep creating more requests. All that does is harrass the staff and slow the system down.
Stop! Wait until they get back to you, which can take up to 48 hours. Just harassing and spamming with tickets will be doing you absolutely no favours at all...
Sep 10, 2021 10:23:45 PM Edited Sep 10, 2021 10:24:04 PM by Zahid H
Sep 10, 2021 05:28:31 PM by Zahid H
Sep 10, 2021 05:32:12 PM by Fortune A
Most times responses may take 12 hours and above, but some times a couple of hours. If you have a ticket open just be patient, you'll get a response.
Sep 10, 2021 05:42:16 PM by Zahid H
Sep 10, 2021 06:11:16 PM by Zahid H
Sep 10, 2021 10:11:47 PM by Petra R
Zahid H wrote:
I want help. I'm in neee of help and requesting for help from last 12 hours but nobody is responding to me.
It's weekend.
Wait
Give it at least 48 hours. You are not the only freelancer on this platform and requests are taken care of in order.
Sep 12, 2021 09:56:04 AM by Jennifer R
Zahid H wrote:
Dear Petra R,
My account was recently suspended and I have provided all the documents to prove my identity. Upwork suspended my account because they suspect that I have linked my account with someone's else account but infact It is not. I have provided all the documents to prove my identity that It's not and this is a second hand fone that I bought from the market, previously someone may have made an account and got suspended but I have nothing to do with anyone. IP is same then Upwork might suspect that same person may have made an account but I have provided my identity proofs and I'm ready to provide 100 other proofs that I'm not someone's else rather It's my own account, you can even do a video call with me anytime you want. You please ask further documents to prove my identity and I'll. You please even further investigate on your behalf.
Please restore my account. I'm ready to provide evey proof that you want me to provide. Please don't do this It's a matter of my freelance career.
When I'm ready to provide evey proof to prove my innocence then why you don't listen me?
Sometimes we become quick to judge things but reality might surprise us.
Please don't ruin my career and please cooperate with me, do a brief video chat with me, ask for further documents, I'll do everything but please don't destroy my career.
I'm looking forward to hearing from you.
TBH I do not think you are ready for freelancing on Upwork. This is too much drama before your account was even approved.
Until you have a well established account your career can not ruined because it hasn't even started. I can only imagine what your proposals will look like and I do not like the image. Clients have 14 days to release the payment, how often do you intent to message them?