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Need help: I have faced a problem

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Active Member
Michael I Member Since: May 3, 2020
1 of 11

I have a client who has given me a task.

All requirements are done but he is always offline and I can't connect with him.

What can I do in this situation?

I will be very grateful for every answer.

 

Thanks, Michael

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Community Leader
L. S Member Since: Sep 17, 2015
2 of 11

Hi Michael!

 

Since the best practice is to be working either on an hourly contract or with milestones funded for the project, simply submit the work done, request payment and wait for this reply. Once the payment is approved, if you still haven't heard from him, simply end the contract and move on to the next project.

 

Good luck!

Hugo

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Active Member
Michael I Member Since: May 3, 2020
3 of 11

Thank you for your reply!

It's a fixed-price job. What can be If I submit "the work done" like you have said but he won't be clicking the accept button?))

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Community Guru
Jennifer M Member Since: May 17, 2015
4 of 11

Michael I wrote:

Thank you for your reply!

It's a fixed-price job. What can be If I submit "the work done" like you have said but he won't be clicking the accept button?))


After 14 days, Upwork releases the escrow.

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Active Member
Michael I Member Since: May 3, 2020
5 of 11

Hi Jennifer M,

Does It means that automatically upwork will pay the project money?

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Ace Contributor
Adam A Member Since: Apr 30, 2020
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6 of 11

Michael I wrote:

Does It means that automatically upwork will pay the project money?


Assuming the milestone was already funded by the client, then yes - if after 14 days the client has not raised an objection, you will receive payment for the milestone.

View solution in original post

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Active Member
Michael I Member Since: May 3, 2020
7 of 11

Hi, Adam A

Got it. Thanks a lot.

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Active Member
Michael I Member Since: May 3, 2020
8 of 11

I think upwork already has thought about this topic.
I would like to know what can happen if client doesn't pay me before the deadline I have mentioned.

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Community Leader
L. S Member Since: Sep 17, 2015
9 of 11

If the work is done and the milestone is funded and he doesnt pay you, then nothing will happen.  Fixed price contracts do not have the same guarantees as hourly contracts. You will have to deal with the client directly to resolve any issues. Upwork can't intervene. 

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Community Guru
Martina P Member Since: Jul 11, 2018
10 of 11

L. S wrote:

If the work is done and the milestone is funded and he doesnt pay you, then nothing will happen.  Fixed price contracts do not have the same guarantees as hourly contracts. You will have to deal with the client directly to resolve any issues. Upwork can't intervene. 


Not quite. If the submit for payment button was clicked, payment will be released if the client approves, and if not, automatically after 14 days. No issues to resolve, nothing to do but wait. Fixed price contracts are guaranteed if the system was used properly by both parties. 

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