Need help - payment sent to closed bank account

[jay_paguiojr]

Hello,

I automatically got paid for this week and the amount was sent to a closed bank account, just a couple of hours ago. Banco de Oro (BDO) from the Philippines in my case. I forgot that automatic payment is still in my settings, since I usually withdraw manually. May I know if there's a way to have it refunded to my savings acct?

I could not find a way to contact chat support for some reason.

[g_vasilevski]

Hi Angelito,

Since your bank account is closed the funds should be reversed back to your Upwork account. However, if you haven't received the funds after 8 business days let me know here and our team will assist you further. Thank you.

[jay_paguiojr]

Got it, Goran. Thanks for the prompt reply.