hurtadogx
Member

Need help to fix wrong reported working hours into a closed contract

Please I need some help to delete 3 hours that reported on June 22 into the contract number 24467675; they were going to be charged to a different client and I set there by mistake. I can't manually delete them since the client closed the contract!

1 REPLY 1
djondinium
Community Manager
Community Manager

Hi Guillermo,

 

Unfortunately, you can't edit the Work Diary on a closed contract. Please follow up with your client with an explanation, and note that you can refund the payment for the hours from the contract page. Since the payment will become available next week, there will be a delay with the funds being returned to your client. Feel free to check out this help article on how you can issue a refund. 

 

Thank you.

~ Aleksandar
Upwork