Mar 22, 2019 07:07:04 AM by Mohammad A
I need to refund a client but I am not able to, because my balance is zero. How can I add money to my balance?
Mar 22, 2019 07:36:26 AM by Bojan S
Hi Mohammad,
One of our agents will reach out to you directly and assist you with your request.
Thank you for reaching out to us.
Nov 5, 2019 12:20:39 AM by Ankit M
Hi, I want to add money in order to refund the client, please suggest and help.
Could not complete the tasks due to Accident.
Thanks
Nov 5, 2019 12:24:10 AM by Goran V
Hi Ankit,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Mar 22, 2019 09:47:02 AM by Kathy T
Whenever I hear a freelancer (especially new freelancers) refunding money it saddens and irritates me. I can certainly understand if the freelancers work was shoddy, half done, and so full of mistakes. In those cases escrowed funds should be returned to the client, But if a freelancer is doing it because they are afraid of a negative review, or if the client threatened them with a negative review, then that is a very bad client, and escrowed funds should not be returned.
You are a new freelancer and I sure hope that you are not returning the funds because of a fear of a negative review. As long as your work is complete, satisfies the scope of work for the job and is of a high quality, then you should be paid for your time and effort.
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