Your payment could not be processed. Please choose an alternate payment method or retry again later

[samiemalick]

Facing Issue while buying connects through by Visa Card. Kindly resolve he issue

[bhadani_nirav]

I HAVE A SAME PROBLEM TO CAN'T BUY A CONNECTS TO ANY BANK PLZ SUGGEST ME TO BUY CONNECT .

I WILL LIVE IN SURAT,GUJRAT,INDIA

[AleksandarD]

Hi NIRAVKUMAR,

One of our team members will reach out to you directly via a support ticket to assist you further with purchasing Connects.

Thank you.

[bhadani_nirav]

Hello Upwork Support Team,

From last 21 days i am trying to purchase connects but facing payment failed error, i have tried diff debit cards still it gives error while purchasing.
Please guide me through this payment error i am stuck with no connects.

[BojanS]

Hi NIRAVKUMAR,

A member of the team has reached out to you already regarding this concern. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!

[samkingmarketer]

Hi. I'm Suman Haldar. I'm using upwork for few months and before I used a payment method mastercard from my bank SBI that worked but recent I'm faceing issue to use my debit card to buy connect and membership. This happened after covid.Somehow my old master card Upwork is not accepting. I have tried 3 different cards same issue. can You please help? Thank You,stay safe.

[AndreaG]

Hi Suman,

It looks like the charge on your card is getting declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[amirmeo]

I have tried a lot but facing this massage again and again. My Visa card is active and I have sufficient money too in my card. please sort out this issue.

[AleksandarD]

Hi Amir,

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.

Thank you.

[amirmeo]

Hi sir. I have confirmed from my bank and there is everything right with my payment method. My Visa card working perfectly and I can use it on all other channels except Upwork. Please check out your side and guide me.
REGARDS

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[amirmeo]

Thank you Ashish D. I have tried all but not able to update my membership. Please check this issue deeply. I have checked here that so many peoples are facing this issue. Please guide

[BojanS]

Hi Amir,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your billing method. 

Thank you for your patience.

[jhagopalp]

Hi,

I have tried buying connects many times and it's failed at all. I have removed my master card sevral time and added back the card to check if this way wold work but no success.

I would request hereby to help with this issue and solve.

Thanks

Gopal

[g_vasilevski]

Hi Gopal,

Are you receiving any errors on your end? If yes, could you please share a screenshot of the error you`re receiving? Thank you.

[jhagopalp]

Hi Goran,

Thank you for your reply.

Please find attached the screenshot.After processing the payment,it returns back on the same buying connects page without adding bought connects,however the amount is not deducted from the card as well.This issue comes all the time at any number of attempt.

Thanks

Gopal

[g_vasilevski]

Hi Gopal,

Could you please try clearing your cache and cookies or logging in with another browser to purchase Connects? Thank you.

[jhagopalp]

Hi Goran,

I have tried your way and it's the same problem even after I cleared cookies,catches and tried in another browser.

Thanks

Gopal

[g_vasilevski]

Hi Gopal,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[jhagopalp]

Hi Goran,

I will be thankful to you for kind support and I am looking forward for Support Tickets.

Thanks

Gopal

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[jhagopalp]

Hi Ashis,

Thank you for your reply.

Actually, I used this existing card on upword and so bought many connects.The issues started later on.

I tried on another browser and also cleared catches & cookies.The problem still remains.

Thanks

Gopal 

[jan-mendoza]

I can't seem to purchase additional connects. The dropdown box is greyed out. Is there a reason why I'm not allowed?

[BojanS]

Hi Jan,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[saadzulfiqar]

While trying to buy connects, I'm getting this error. Any help?

[AleksandarD]

Hi Saad,

You need to check with your bank for more information on why the specific charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[a158db23]

Hello, Whenever I am paying for buying additional connects in free membership its working but I am trying to buy the plus membership and its saying that "payment cannot be processed choose another method"

[g_vasilevski]

Hi Naman,

I would suggest to check with your bank if your account is enabled for international charges or adding another Billing Method. Thank you.

[aamir_kl]

Hi there!

I am unable to buy more connects due to some issue. I have added my payment method and would like to pay via Debit Card.

PayPal doesn't have wallet option in India hence I am stuck with using a debit card but I am unable to make the payment.

I would like to buy 40 connects.

Regards,
Mohammed Aamir Ali

[g_vasilevski]

Hi Aamir,

Could you please confirm if you`re receiving any errors on your end? I would also suggest checking with your bank if your account is enabled for international charges. Thank you.

[amit18121988]

I am able to pay internationally but unable to buy credits

[AleksandarD]

Hi Sarvapriya,

Please check with your bank for more information on why the specific charge was declined. In the meantime, you can check out this help article to learn more about acceptable billing methods for purchasing Connects.

Thank you.

[archibim-design_]

We are unable to authorize your card. Please add another billing method or contact your issuing bank
This error comes when i try to purchase conects and upgrade membership
I dont know whats wrong 

Need HELP

[NikolaS]

Hi Kushal,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[ashish_dhabale]

Dear friend,

1.Please make sure that the card you are using is suitable
for international payments.

2.Try an alternate payment method.

3. Clear your web browser for cookies and try again.

I hope this will be helpful.

Upwork is always up to date and committed to provide the
best services to all the people concerned.

[nitinsharma91]

Did you perform any international transaction(s) using your card in the last few months? If NOT, most likely your bank may have disabled international transactions as per the new mandate. You may want to check that through mobile banking or net banking and then try again.

---

[jjcompendio]

I am trying to add a new Billing Method, so I can upgrade my membership but having an error saying " We are unable to authorize your card". I am using these cards for any online transaction without any issue at all. I tried both VISA(LBP) ad Master Card(BDO) but both didn't work. Anyone, experience this from Philippines? Is there still a live chat here on UPWORK? I am not able to find it anymore.

[AleksandarD]

Hi Josephus,

You need to check with your bank for more information on why the specific charge was declined. Please make sure that all the information you added for your billing method is correct and that there are sufficient funds for the transaction. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.

Thank you.

[alaminmannan]

My card is having payment problems.