Need to trace payment

[wahlavisions]

Hi,

I've never had any problems with my withdrawal in the past. But it's different this time.

I did not receive a fund transformation confirmation email from Upwork about my last payment request.

But i do have fund transfer information listed in my "Report Panel".

On the other hand, I always get notified by my bank that "account is credited with xxx,". But this time i didn't recive any notification nor money in my account.

Edit: I called my bank and asked for the payment receipt. The bank guy said they didn't get it, and I should contact the sender for it.

I want to confirm my withdrawal report with the help of some senior Upwork agent/contributor.

Thanks.

[NikolaS]

Hi Salman,

Thank you for reaching out to us. I checked and it seems that the transaction is still in process. Direct to local bank transfers may take up to 4 business days before the funds are reflected in your account. Holidays in the US and in your location can also delay the process. Please let us know if after 8 business days the funds are still not reflected in your account so we can initiate a trace for you.

Feel free to check this help article for more information.