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chandradev819
Community Member

Need to understand JSS calculation algorithm of upwork

Hi All,

 

My past JSS was 100%. In last two months I closed two project 
 
One project was :$3,280.00 (With 5 star rating)
Other project : $120.00 (With 3.9 star rating)
 
But now my jss has become 83%. I know it is authmated process using their jss calculation alogorith.
 
 But it looks this JSS alogorith is not working properly.
Could you please let me know, how did it calculate ? Is it manual process or automated ?
 
 
Regards
Chandradev.

 

2 REPLIES 2
ceefaeca
Community Member

It is the dream of every freelancer here to understand the JSS algorithm. 

 

What you are stating is public feedback, JSS is majorly impacted by private feedback. It doesn't matter what a person says publically, but what they felt about your work in reality. Mostly, clients don't give bad public feedback just not to make relations worse, but private feedback is a place where they can show what they actually feel about the work!! 

petra_r
Community Member


Chandradev S wrote:
One project was :$3,280.00 (With 5 star rating)
Other project : $120.00 (With 3.9 star rating)

You have not completed enough contracts to have a 6 month calculation window anymore, and with only 6 contracts completed with feedback overall, every one weighs really heavily.

 

Yes, the JSS is Dollar weighed, but not to the extent that a contract that is worth 10 times more has 10 times the impact.

 


Chandradev S wrote:
Is it manual process or automated ?

It's automatic. You don't seriously think that Upwork would pay people to manually calculate several million JSS percentages twice a month?

 

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