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Bill's avatar
Bill H Community Member

Needless Complexity

Infrequent users of Upwork are faced with what the programmers believe is absolute simplicity to post a job. The problem is that few clients are Upwork programmers. Those who have not done freelancing previously are likely to post hourly jobs, regardless of the work. Hourly pays for input, Fixed Price pays for output. A number of entire categories are thus best for Fixed Price, such as Translation and Writing.

 

In almost all cases, Fixed Price contracts transfer risk of cost over-run from the client to the freelancer. Hourly contracts are fine for security guards, receptionists and cocktail servers. Work whose value depends upon intellectual capital would be best off contracted as fixed price. But, new or infrequent clients don't know this. Changing from an hourly job post to a fixed price one should be achievable by clicking on a button. Sadly, it requires deleting the hourly job post and creating a new fixed price job post. It is during this process that UW runs the greatest risk of a client and freelancer going off-platform for billing and payment.

 

This is not the first time this has been brought to UW's attention. Unfortunately, it won't be the last, because it will undoubtedly be prioritized behind thread count selection for doll furniture throw covers.

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Douglas Michael's avatar
Douglas Michael M Community Member


Valeria K wrote:

Douglas Michael M wrote:

...contract type is available from a pull-down at any point prior to acceptance of a contract.


Hi Michael,

 

This is still very much true. The client can switch the type of the contract from hourly to fixed-price and vice versa when creating an offer and even after it's been sent but BEFORE it's accepted.

There is a video demo for it here


Thanks, Valeria!

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Bill's avatar
Bill H Community Member

I appear to have kicked over a hornet's nest. There's a great deal of insight in most comments. My favorite is "There is no one size fits all." Which is part of what my original post addresses. When a process is automated, as UW has done with almost everything, it doesn't automatically create a "one size fits all" solution, but it does create boundaries for the solution. The solution must be found within the boundaries.

 

Just as it is difficult for a new client to understand where and why fixed price or hourly is more appropriate, it is even harder for a new freelancer. In those cases, the freelancer is almost compelled to respond only to hourly projects. Otherwise, the freelancer's risk of cost overrun is too high.

 

I had and have no intention of calling freelancers who do hourly work "lazy." It's always a case-by-case basis. However, hourly pay does in fact pay for input, not output. Scope creep happens in most jobs, whether the client and/or freelancer is new or not. It is indeed easier to deal with scope creep in an hourly job, yet that's not always possible, especially if the contract limits chargeable hours.

 

I am happy to learn from friend Michael that UW has already fixed the problem, I evidently was unaware of where the fix was. I do little hiring on UW, most of my default freelancers are offline or hired through another, less rigid, board. And, I just accepted my first online job in more than a year. My largest UW projects have always been fixed price, even the few that are technically hourly. In those cases, the client acknowledges eventually that he/she did not know what he needed at the beginning, is still doing some floundering, and I'm not going to cheat a client. Thus the client pays whatever I bill. In no case do I use time tracker.

 

I was glad to see that another freelancer pointed out to a client that hourly would be more efficient than fixed price in one case. That is a sign of freelancer value creation and professionalism. The client's interests always come first, and if there is a less-expensive way to produce the quality needed, it is incumbent on the freelancer to point it out to the client. Many kudos.

 

I fully agree that Preston's advice is always well-thought-out and valuable. My view of freelancing is not limited to Upwork, which is so small that it is not even a round-off in the world of global freelancing. In the much broader world, most freelancing is done fixed-price plus expenses. When the label-centric model of the music industry collapsed, a few pros were ready to begin freelancing their slices of the pie. A small business owner I mentor called me yesterday to say that her last employer just hired her on a retainer basis equalling what her salary had been to provide PR services for one artist rather than work full-time for the label. Vertical integration rises and falls in most industries over and over. It is during the disintegration phases that freelancing makes the most money.

Douglas Michael's avatar
Douglas Michael M Community Member

You're welcome, Bill!

Petra's avatar
Petra R Community Member


Bill H wrote:

I am happy to learn from friend Michael that UW already fixed the problem

It hasn't "been fixed"  - That's the way it has been as long as I can remember.

The problem is that how you think Upwork works and how it actually does work are two different matters altogether and always have been.

 

Bill's avatar
Bill H Community Member

Probably true. UW is its own universe, and its rigidity and focus on commodity services make it unappealing to me. Thus, the mechanics of its inner workings are similar to the number of angels that can dance on the head of a pin: Who cares?

Petra's avatar
Petra R Community Member


Bill H wrote:

Probably true.


Then maybe not constantly stating that Upwork does X, Y and Z when all of it is entirely untrue would be a good idea?