After I requested information for third party arbitration, the client agreed to submit full payment for the work performed and to not adversely impact my Upwork account. However, the client was permitted to leave negative private feedback which violated the mediation agreement overseen by Upwork. Per Upwork's below policy and the advice of the dispute mediator, I contacted Upwork Customer Support for feedback removal.
Solved! Go to Solution.
I have been in a similar situation when I won arbitration and back on Elance clients left feedback AFTER a dispute, so it was 1000000000 times worse. He gave me one star, ranted in my feedback that I'm unprofessional and terrible and whatever else.
That was 4 years ago. All you can do is just keep going and you'll find that lots of people don't even look at these things.
I did get into a dispute for a similar reason (client wanted me to add stuff that woulnd't fly on Wikipedia) and I lost that one. Decided to stay away from those jobs.
Angela D wrote:
The contract is closed before a dispute. The mediator handles the money. So feedback was given prior to you getting your money.
I doubt they'll ever change this. You'll be fine though.
Shoulda run that one by the mediator and they would have explained. It would be strange to me if they told you that an agreement not to impact JSS was something that's doable. Strange indeed. But maybe they were thinking that since feedback had ALREADY been given that he could technically not affect your JSS anymore. Sneaky sneaky.
This is why it's important that people know how it works, because then you can catch these little details.
IMO feedback, both public and private, should NOT be allowed for either party after a dispute and/or arbitration. I don't know of either a client or a freelancer giving glowing, positive feedback after it's determined that the other party should get or receive funds.
The party that "loses" always has something negative to say.
What you can do is to reply to that feedback by saying something to the effect that you received negative feedback because what the client wanted violated both Upwork/s TOS and Wikipedia. Also, negative feedback was given because the client lost the dispute due to the above reason.
Although you can't do anything about the private feedback, repling to the public feedback might help.