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59b63bdb
Community Member

Negative balance after gave refund

Hello,

 

I have refunded $135.20 of total $185.20 amount to my client. This fund was in Escrow and not released to me so far. So, I did not have this amount of money in my balance but after the refund my balance is showing negative $101.86.

Please help me to find out why this is happening and how it can be solved.

 

Thank you

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Javi,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
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