Negative feedback on my profile

[hesseboom]

There is a dispute going on between me and a client.

This time I have decided to take action and not to leave it for what it is. 

Please find attached the reply of the client on my profile. What is the case:

The request that this client had made would have cost me over $2000,-. I've never worked with this client before, so an unknown personality to me.

On Upwork I was adviced, the last time not to spent any personal money on clients. So, I have followed up that advice. What is happening now is that the client has given a negative feedback and I am not happy with this at all. I've been too long on Upwork to accept this.

My question is what are the next steps that can be taken so that my image at this platform is not being destroyed by the opinion of one client. Thank you for your help.

**Edited for Community Guidelines**

[petra_r]

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Hillianthe E wrote:

My question is what are the next steps that can be taken so that my image at this platform is not being destroyed by the opinion of one client. Thank you for your help.

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There are no "next steps"

That's the contract where you agreed to find information which is not available without subscriptions to certain websites and services, right?  As discussed here? That really is something you should have worked out before accepting the contract.  If the client was happy to pay for the reports (as he says in the feedback) you should have just let the client pay for them. Upwork has a function to pay expenses, or the client could have paid for them directly to whereever they are sold.

Edited to add: The client actually even included it in the job post:

In fact the job post really could hardly be much more detailed or much more clear what the client expected. It would have been pretty easy to decide whether you know how to do this or not.

It would appear that when you accepted that contract you actually were not "aware how to find the official figures for companies in each of those countries" - or this would never have happened.

Either way, the feedback is not disputable, and the only way you can lose it from your profie is to refund the $ 50 you were paid. However, the contract will hit your already very low JSS either way.

[hesseboom]

Thank you for your reply.

Despite all, I rather have a very low JSS and refund the $50, instead of having a negative feedback on my profile, after all the years that I have been with lots of pleasure on Upwork. It is not worth to me. 

[petra_r]

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Hillianthe E wrote:

Thank you for your reply.

Despite all, I rather have a very low JSS and refund the $50, instead of having a negative feedback on my profile, after all the years that I have been with lots of pleasure on Upwork. It is not worth to me. 

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That is your decision, and I understand where it is coming from.

You need to NOT take jobs you don't know how to do. That's the bottom line, to be honest. I'd have taken one look at that job post, thought "I don't know 100 % how to do this" and walked away.