During the security period, the amount paid to you appears as Pending on your Transactions page. Each payment lists the date we expect it to be available. If your funds donâ€™t become available on the due date shown on your Transactions report, there is a problem with the payment (such as a failed card) and itâ€™ll remain pending until your client resolves the problem. The total outstanding account balance is re-charged daily until the invoices are paid. Continued failure by a client to pay invoiced hours triggers a review to qualify for Hourly Payment Protection.
The client will be suspended and your contract will be paused until the balance is paid (and automatically resumed when the issue is resolved, which usually doesnâ€™t take long). Please contact your client to find out the cause of any delays and timeline for resolution so your payment can be completed and the project can continue.