I had an Instant Payment successfully submitted at 1 am but it still has not reached my bank account. I contacted my bank & they have no record of any payment or pending payment.
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I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Sorry to hear you are having the same problem I did.
I did get a resolution after I filed a complaint. I was told that even though I used Instant Pay for a fee, "it is not instant. Depending on your bank, it may take up to 48 hours to post." I received my money about 32 hours after clicking Instant Pay.
A little bit of background info that may be helpful for you. I used Instant Pay many times before, never having an issue. Typically, I would click Instant Pay, and if I check my bank account, it would already be in my account -- not pending, but available for use. I didn't change my bank or account numbers. But suddenly, it is now not instant.
I called my bank before contacting Upwork and this forum. There were no pending deposits.
So I guess it is just50-50 if it will be instant or not.
Once again the Instant Pay is not even close to being instant. I initiated Instant Pay on 8/13 (around 12 am), and I am still waiting on it to appear in my bank account. I have contacted my bank, and they see no pending or incoming deposit from Upwork. It has been over 48 hours.
Is there ANY way to speed things up? I have always used Instant Pay, and it was relatively instant (usually 30 mins) to appear in my account. I have not changed banks. So something is causing payments to be delayed on your end. What can be done to correct this? What has changed on Upwork that is causing a delay?
I'm sorry to hear your funds are delayed, I know how important it is for you to access your earnings as soon as possible. It looks like you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket,
It looks like the team has already responded to your support ticket. Please refer to your ticket for more information about your transaction and feel free to reply directly to the team if you have any questions.
My deposit finally appeared on Tuesday. I clicked Instant Pay early Friday morning. So clearly, there was no 24-48 hr timeframe for me. Even without counting the weekend, it was still longer than 48 hours.
I checked w/ my bank daily & they said nothing was pending. The Upwork representative said that the deposit was sent on time.
I will refrain from using Instant Pay, which is a shame because it was one of the perks that I really found useful.
How long did your Instant Pay take to arrive?
I'm new to the Upwork platform and just tried to use Instant Pay for the first time as a test to see how long it would. After reading these responses I assumed it would take a few days. However, I requested mine on Tuesday and have not received it as of today (Friday). Have you guys seen a resolution for this is the last month? I'm not sure if it is just mine or everyone's payment that is delayed.
Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.
Davron B wrote:
It becomes extremely frustrating to be charged 20-25% on each project (idk wth it’s gone up but I’m seeing 25% being taken from recent projects)— .
No, you are not seeing 25% being deducted....
I checked your account and can confirm that the withdrawal was processed successfully on our end. Depending on which bank you use, you may have to allow time for it to process your withdrawal.
Let us know if you don't receive it after 24-hours and our team will assist you further.
As for the freelancer fees, you are only charged a sliding fee of 20%, 10%, or 5% on your earnings on Upwork. If you're seeing other charges on your account, let us know.
Not sure why my account has not been credited via instant pay. I have it set up to go to my Venmo card which is a Master Card. It's been two days and my Upwork account says 0.00 funds while the invoice shows paid.
When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). The 5-day security period allows the system to process and clear the payments. Please read this article for more information about Fixed-Price Protection.
Once funds become available in your account balance, you’ll be able to use the Get Paid Now button under the available tab and withdraw the funds to the payment method you set up on your Get Paid page, under Settings.
That is correct, the client has approved your milestone and funds have been currently subjected to a standard five-day security period and will become available for withdrawal as shown under the date details in your Transaction History. In order to check the status of your payment, please go to your account > select the Reports tab > Overview and you’ll see the funds under the Pending tab.