Never got client's message, missed out on $200 job.

[arlineg]

For some reason Upwork never let me know that a client had sent me a message. I usually get an email and can see the "new" message icon on the site whenever I go on, but this time there was nothing.

A client had messaged me on July 4th, asking whether I can do some more work for him. I didn't get an email and only saw the message today (the 9th) simply because I was scrolling through my old messages, looking to delete some old conversations. There wasn't even an icon to show that there was a new message from this client.

What the hell Upwork!!?? You have now basically cheated me out of what would have been a $150 - $200 job. This is ridiculous.

[VladimirG]

Hi Arline,

I'm sorry to hear about the problem you experienced with missing your client's message. Could you please confirm if you're possibly using the Upwork mobile app on a mobile device?

I'll ask our team to reach out to you directly and investigate your report further.