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sahart05
Community Member

New Computer - ALL Upwork data missing

Signed on this morning and got this notice: A recent sign-in to your Upwork account (xxxx05) from an unknown device or browser.

 

Cannot see ANY of my data/accounts/messages. Just my name.

WHAT needs to be done to fix this???

2 REPLIES 2
petra_r
Community Member


Shirley H wrote:

Signed on this morning and got this notice: A recent sign-in to your Upwork account (xxxx05) from an unknown device or browser.

 

Cannot see ANY of my data/accounts/messages. Just my name.

WHAT needs to be done to fix this???


You likely signed into a second account you had forgotten you had... 

The account you are posting from has an incomplete profile....

 

Sign out and sign back in with the correct credentials for your active Upwork account.

BojanS
Community Manager
Community Manager

Hi Shirley,

 

Thank you for reaching out to us. It looks like this is an old account that hasn't been used in years. If you still need assistance with accessing your active account feel free to reach back to us. Please be sure to close this account in order not to violate Upwortk's TOS.

~ Bojan
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