New tracker auto installed last week.
On Friday it did not track automatically so I had to add hours manually.
Now, today, it has not recorded about 4 hours and won't allow them to be added manually either, just returning to the manual screen each time. It does not show the hours already worked in the list of times either, like it used to do.
This is a show-stopper, I'm not going to work if I'm not going to get paid. I see that your server is also having problems 'again'. Are you working on fixing the tracker?
I have the same problem, but with windows 10, I NEED TO WORK and it says that connection failed, but my connection is working petrfectly! Can someone tell me how to solve this problem? Minimum i disinstalled and reinstalled the app 5 times, beta version and older versions.
My Upwork desktop app is not working. First it kept losing connection, while tracking working time. After reading some advices here, I reinstalled the app and restarted my computer, now I can't even sign on because the app fails to connect online.
I didn't mention the connection being lost issue, because it only happened last week and I was told it was a server problem, not a tracker problem. Today, I have not seen the Tracker Disconnected notification, just a lack of auto-tracked hours and the inability to add these hours manually.
Perhaps Upwork have more problems than they know, it won't let me respond with saying correct the highlighted errors, and there is nothing highlighted.
I cannot work due to downloading this new timetracker app. It is very important you give us a way to roll back to the previous working app. Also tell us how to stop automatic upgrades. I now cannot even log in to the timetracker. It says "unknown error". At first it would not track time today now I can not even log in.. I need to work urgently.
We apologize about the inconvenience this has caused you. We have an active incident at the moment and our team is working on solving it as soon as possible, if you would like to follow our updates about this check out our Status page here.
Just to confirm that the desktop app can store up to 4 hours in cache mode, once the app is reconnected with the website your time will be uploaded as well. Thank you.
I have been online all morning, with the tracker running. It did not track my hours!
I have not been disconnected, I have not had the Tracker Disconnected message, so this is not a problem of the tracker being disconnected and not storing in cache.
Also, what has this got to do with no times showing in the list, and the tracker not allowing manual time to be added either? No message, no errors, just nothing.
Please open a ticket from your app as this will attach your logs and our team will be able to investigate it further. To do this click on the Settings Cog > Support And Feedback. If you need further help from me let me know, thank you.
With our new update on the desktop app the cached mode capacity is also raised to 12 hours. Feel free to continue working on your contracts. Thank you.
"With our new update on the desktop app the cached mode capacity is also raised to 12 hours. Feel free to continue working on your contracts. Thank you."
Unfortunately, since you removed the timer that tracked the current session, we have no idea how long we've worked.
I agree, removing the current session does not improve this app.
Put the current session back in.
If you cannot connect to your server, don't drop to zero, keep the last known total hours, and count offline so we can see what we're doing. Telling me that it will happen later, when all I can see is zero hours for the entire week is a very poor user experience.
Here's an idea, hire some freelancers to do the work for you, then perhaps your app will be fit for purpose.
Hi sir, I'm experienciing the problem also, but I uninstalled and reinstalled the time tracker because I thought it will solve the problem not knowing that my hours of work done will be deleted also, I have already 9hrs of work done, is my time already recorded on the main site?
This is a very strange decision to update the product with bugs.
How do you think what will freelancers think after this case about the professionalism of the Upwork?
P.S. I still can't log in.
Same experience as last week and just now as I tried to log in to the tracker I cant log in. It's saying "Check Connection" although I have a very good internet connection. I hope they will take action on this immediately.
I'm having the same issue since upgrading to the new app. I can login fine here, but when I go to do so on the app, it just tells me "an unknown error has occured". Sorry I can't give you any more info than that. It does this no matter what OS I use - my laptop has windows 10 and my desktop has windows 7.
Unfortunately all users that were not logged in before the incident started will not be able to log in until it is resolved. We apologize once again and thank you for your understanding while we're working to resolve the issue as soon as possible.