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renata101
Community Member

New message flag appears when I send an outgoing response to an invitation

Hi, 

I think something in the messaging flagging is not working properly. When I responded to an invitation from a client this morning, I immediately got a message flag saying I had a new message. The most recent message I saw when I went to the message area was the one I had just sent.

Why is the system flagging my outgoing message responding to an invitation as a new one?  

This looks like a new problem since the maintenance shut down. 

4 REPLIES 4
g_vasilevski
Retired Team Member
Retired Team Member

Hi Renata,

Our team will investigate this further from our end and reach out to you directly with more details. Thank you for reporting!

~ Goran
Upwork
pandoraharper
Community Member


@Renata S wrote:

Hi, 

I think something in the messaging flagging is not working properly. When I responded to an invitation from a client this morning, I immediately got a message flag saying I had a new message. The most recent message I saw when I went to the message area was the one I had just sent.

Why is the system flagging my outgoing message responding to an invitation as a new one?  

This looks like a new problem since the maintenance shut down. 


 That, oddly enough (since I so rarely get private invites) happened to me this morning. Exactly like that. In addition my message to said client, which generated the "new message" icon notification, also generated what I consider a typical message to my email, typical at least when I get any kind of new message via the Upwork Message Center. 

(also, HI).

Hi Pandora,

We've escalated this message flagging behavior on your account as well, the support team will look into this and get in touch with you directly.

~Nina

Thanks Nina,

 

I'm not particularly bothered by this, but for sure, if it happened to two people today, it probably happened to many more who shrugged it off, or simply found no way to report it. (because even submitting a help desk ticket seems to be really hard to do these days).

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