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New verification needed after legal name change

0a5235e2
Active

Hi

 

I have previously verified my name, but since then I have changed it.

 

I've updated all my details, but all payment are on hold since my 'Your financial account Old Name - has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.' 

From my settings:

1. ID document verification

Successfully verified on xx

 

2. Visual verification

Successfully verified on xx

 

 

I cant find a place to upload my new ID. Help!

1 REPLY 1
bstojadinovic
Community Manager
Community Manager

Hi Elli,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your account status. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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