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julia_arlt
Member

No Invoice Sent to My Client

Hi everyone,

 

On the week starting the 19th of November I worked eight hours for my client. However, Upwork has not sent them an invoice, or at least, none appears under the job section. How come Upwork has not sent this client an invoice? Would be grateful for any advice. Thank you!

**Edited for Community Guidelines**

ACCEPTED SOLUTION



 


 According to your screenshot you seem to be looking at the wrong week and 8 hours were logged and charged.

That means you would now find them on your Reports Overview Page under Pending and the money would be available for withdrawal tomorrow. Don't you see it on your Pending Page?

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7 REPLIES 7
julia_arlt
Member

Corrections: I meant under the 'All timesheets and earnings' section, there's nothing. 

 

I also have not been paid, and the work doesn't feature in my 'Reports' section either. 


@Julia A wrote:

Corrections: I meant under the 'All timesheets and earnings' section, there's nothing. 

 

I also have not been paid, and the work doesn't feature in my 'Reports' section either. 


 Did you track your time with the Upwork time tracker?

Is it actually an hourly job?

 

"Where is my money?""Where is my money?"

Yes, with Upwork's timetracker, with labels etc. There's only one hour I had to enter manually after accidentally charging it to the wrong client. I took screenshots of that, deleted it from the wrong client and added it to the right client who said they were happy for me to do that since work had been done. 

 

But I'm still being sent work from this client and I've started working on it this morning, I'm confused as to why they're not being charged. 

Yes, it's an hourly contract, as you can see from the attached image. 

Hi Julia,

I checked your account and confirm that Petra is right. Your funds are under then Pending tab and your client was billed for the time that you have worked. If you have any additional questions let me know, thank you.

~ Goran
Upwork



 


 According to your screenshot you seem to be looking at the wrong week and 8 hours were logged and charged.

That means you would now find them on your Reports Overview Page under Pending and the money would be available for withdrawal tomorrow. Don't you see it on your Pending Page?

Great found it!

 

Thanks Petra ๐Ÿ™‚