No Reply After the Video Verification Call

[#1]

Hi

I came back home from my trip yesterday morning and did the video verification call. I remember her name was **Edited for Community Guidelines**.

But there is no reply from her yet and I am still seeing "Action Required" message.

Please help me.

Cheers.

[#2]

Hi Shane,

I'm sorry for the inconvenience this has caused you. I will follow up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully review your account and respond accordingly. You will be notified of their response.

Thank you.

[#3]

Hi, Alexander.

Any update? 🙂

[#4 · Accepted solution]

Hi Shane,

Yes, there is an update on your ticket! I'm happy to inform you that the temporary hold on your account is now removed. Let us know if you need further assistance.

Thank you.

[#5]

Bingo, I got it!

Much appreciated, mate!

[#6]

I have the same problem.

I did the video verification call 4 days ago but I am still seeing the action required alert and have not received the result messages in my email.

Please let me resolve this.

Thank you.

[#7]

Hi Seng, 

I apologize for the delay. I have followed up with the team handling your case so that they can reach out to you with more information about your account. 

[#8]

I have the same problem.

I did the video verification call 1 days ago but I am still seeing the action required alert and have not received the result messages in my email.

Please let me resolve this.

Thank you.

[#9]

Hi Subash,

Thank you for your message. I see that your profile is already verified now.

Thank you,

Pradeep