No connects Received but corresponding amount debited from my account

[hamnafarooq]

I purchased a connects bundle with my visa card, but no connects were added into my account however the assosciated amount was debited from my account. Please provide a refund or whatever assistance on this matter. 

[g_vasilevski]

Hi Hamna,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.