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» Forums » Freelancers » Re: No direct help any more?
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Nick's avatar
Nick B Community Member

No direct help any more?

Am I missing something or is there now no method of communicting directly with Upwork. It's just community answers and that ridiculous 'bot'. 

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Petra's avatar
Petra R Community Member


undefined:

Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? 


Just type "Contact Support" into the bot box, pick your support channel and off you go 🙂

 

contact support.png

 

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6 REPLIES 6
Intan Cheria's avatar
Intan Cheria S Community Member

It is changing now. You can type things like ‘chat to agent’ then it will show the option to chat with them directly.

Goran's avatar
Goran V Retired Team Member

Hi Nick,

 

Just to confirm, you should be able to reach out to our Custome Support directly. Were you experiencing any problems on your end? Thank you.

~ Goran
Upwork
Nick's avatar
Nick B Community Member

Hi Goran, 

 

Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? I tried Facebook, they at least got back to me but haven't solved the issue yet. 

Petra's avatar
Petra R Community Member


undefined:

Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? 


Just type "Contact Support" into the bot box, pick your support channel and off you go 🙂

 

contact support.png

 

Nick's avatar
Nick B Community Member

Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous. 

Petra's avatar
Petra R Community Member


Nick B wrote:

Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous. 


I can't say I disagree 😉

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