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zoaiaaliasif
Community Member

No free connects after starting a contract

I just landed a contract and haven't received my free connects. How long does it take to get back the connects?

ACCEPTED SOLUTION
shehanfernando
Community Member

Hi Zoaia, congrats on landing a new contract 🙂

Upwork is not awarding free connects for every interview we win. You can read more here- 
https://community.upwork.com/t5/Product-Release-Notes/Connects-for-Interviews-Won/ba-p/1147321

If you are on freelancer basic plan, you will recieve your free connects on the first day of your billing cycle. You can go to https://www.upwork.com/nx/plans/membership/index check your billing cycle. 

Freelancer basic only gives you 10 connects each month and  if you upgrade to Freelancer Plus you will get 80 connects each month. If you wish to get additonal connects without upgrading you can purchase connects in bundles and one connect will cost you  $0.15 

You can find more info here -

https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects
https://support.upwork.com/hc/en-us/articles/211062888-Freelancer-Plus 

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1 REPLY 1
shehanfernando
Community Member

Hi Zoaia, congrats on landing a new contract 🙂

Upwork is not awarding free connects for every interview we win. You can read more here- 
https://community.upwork.com/t5/Product-Release-Notes/Connects-for-Interviews-Won/ba-p/1147321

If you are on freelancer basic plan, you will recieve your free connects on the first day of your billing cycle. You can go to https://www.upwork.com/nx/plans/membership/index check your billing cycle. 

Freelancer basic only gives you 10 connects each month and  if you upgrade to Freelancer Plus you will get 80 connects each month. If you wish to get additonal connects without upgrading you can purchase connects in bundles and one connect will cost you  $0.15 

You can find more info here -

https://support.upwork.com/hc/en-us/articles/211062898-Use-Connects
https://support.upwork.com/hc/en-us/articles/211062888-Freelancer-Plus 

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