Feb 16, 2020 10:32:56 PM by Bushra A
Yesterday I applied for a job. Now I was checking the update and discovered that the client didn't hire any freelancer, last seen the job 11 hours ago and the proposal range was 15-20. Now the job is closed and archived but I didn't get my connects back. What actually happened there? I am really confused.
Solved! Go to Solution.
Feb 16, 2020 11:52:06 PM by Avery O
Hi Bushra,
It looks like the Connects you used for the job has been refunded back to your account. You may check your Connects History page (Settings > Membership & Connects > Connects History) for more information.
Feb 16, 2020 11:17:42 PM by Joynul A
Hi Bushra,
If the job was closed then you do not back the connections. you will get back the connection if it's far canceled without rent by both the purchaser or Upwork.
Thanks!
Feb 16, 2020 11:27:30 PM by Bushra A
The client didn't hire anyone! Isn't it unfair? What a wastage of valuable connects for new freelancers like me!
Feb 16, 2020 11:38:38 PM Edited Feb 16, 2020 11:40:20 PM by Joynul A
It's no longer only for you. It's a totally unethical system for all freelancers, I believe. Upwork know the best system for their users.
Jan 7, 2021 04:19:30 AM by Goran V
Hi Arpon,
We return Connects only when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.
Feb 16, 2020 11:52:06 PM by Avery O
Hi Bushra,
It looks like the Connects you used for the job has been refunded back to your account. You may check your Connects History page (Settings > Membership & Connects > Connects History) for more information.
Feb 17, 2020 12:01:27 AM by Bushra A
Do I have to check it manually every time it happens? Please note, I didn't receive any notification that the connect was restored. Thank you.
Feb 17, 2020 12:19:46 AM by Avery O
This will be up to you, Bushra. If you think it's worth your time to check your Connects History, then it would best to check it every now and then.
I also looked into this and can confirm that an email was sent to you with the subject "A job you submitted a proposal to was closed" on 16-February. Kindly check your email's spam or inbox folder for more information.
Feb 17, 2020 12:32:01 AM by Bushra A
Thank you very much for your cooperation. Now the issue is clear to me 🙂
May 27, 2021 04:34:31 PM Edited May 27, 2021 07:00:05 PM by Joanne P
Ma'am, The same happens to me, I have attached a SS of some of my 16 proposals closed with no connects returns but one.
Sep 6, 2021 10:52:24 AM by Selah C
Sep 6, 2021 11:43:29 AM by Bojan S
Hi Selah,
Connects are only returned if a job is canceled either by our team in case it’s in violation of Upwork TOS or by the client if they don’t want to proceed with it. While some clients take time to hire on their jobs and often come back to review candidates weeks after they posted a job, postings with no activity for more than 30 days are automatically closed. You can find more information here.
Thank you!
Feb 17, 2020 01:14:10 AM by Petra R
Bushra A wrote:Do I have to check it manually every time it happens? Please note, I didn't receive any notification that the connect was restored. Thank you.
I never check. It is simply not worth my while.
If the connects are returned - fine.
If not, the closed job didn't qualify for the connects to be returned.
I also never look at jobs I applied to again. I apply and forget all about it unless and until a client gets back to me.
Apr 28, 2020 02:02:27 PM by Chinh N
Hi Avery, I have the same issue. A job was closed due to another freelancer being hired but I have not received back my connects. Thanks in advance for your help.
Apr 28, 2020 02:41:43 PM by Bojan S
Hi Chinh,
We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.
Thank you!
Jun 3, 2020 12:24:05 PM by Ovais B
I faced the same problem. The client didn't hire anyone and my connects are wasted.
Jul 15, 2020 12:23:44 AM by Mohammad Nawaz S
more than 50 connects are wasted and ho hire and job closed.......and i also did not get my connect's back......you can check my archived tab it will shows there
Jul 15, 2020 12:51:21 AM by Goran V
Hi Mohammad,
Please keep in mind that connects are not refunded for expired jobs. We return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service.
If you have any additional questions let me know. Feel free to reach out to me via PM with an example job as well if you would like me to check any details. Thank you.
Jul 15, 2020 12:54:38 AM by Mohammad Nawaz S
Jul 15, 2020 12:56:41 AM by Goran V
Hi Mohammad,
Feel free to reach out to me via PM (click on my name) with a few job examples so that I can check the details and advise you accordingly. Thank you.
Jul 15, 2020 01:27:38 AM Edited Jul 15, 2020 01:51:59 AM by Goran V
**Edited for Community Guidelines**
these are few....you can check in my accounts archived
Jul 15, 2020 01:51:43 AM by Petra R
They expired through inactivity. You don't get connects back in that case.
Jul 15, 2020 02:01:24 AM by Goran V
Thank you for the follow up Mohammad,
The job post you`ve shared has expired and that is the reason why they were closed. Please refer to my instructions in my previous post about when connects are refunded. Thank you.
Jul 15, 2020 04:06:44 AM Edited Jul 15, 2020 04:11:05 AM by Goran V
I usually don't check connects history but I check my "connects number" in the feed every day...many times. And I don't think you return the connects back in 99% case for a closed job without hiring. As an example, this job was closed today without hiring anyone!
**Edited for Community Guidelines**
I should get 4 connects back. But I got nothing!
In the last 90 days, there were many jobs closed without hiring anyone. But I got my connects back only from 6 of them.
**Edited for Community Guidelines**
Jul 15, 2020 04:11:40 AM by Goran V
Hi Rafsun,
I would like to clarify that the job you`re referring to was not closed by the client but it has expired. Thank you.
Jul 15, 2020 05:08:38 AM by Mohammad Nawaz S
Jul 15, 2020 05:44:49 AM by Goran V
Hi Mohammad,
Could you please share more details so that I can advise you accordingly? Thank you.
Aug 5, 2020 10:03:21 PM by Best Out Of B
i am new on upwork. i have used all my 20 connects. kindly tell when connects will be renew. i dont want to buy new connects
Aug 5, 2020 10:29:23 PM by Petra R
Best Out Of B wrote:i am new on upwork. i have used all my 20 connects.
They won't
Best Out Of B wrote:i dont want to buy new connects
Then you will continue not to have any connects.
Aug 22, 2020 05:57:42 PM by Nabeel P
Hello, I received connects on job closure fot 2 jobs. But now one job is closed by client without any hires showing. So I should get my connects back but I didn't get for this job. The job link is https://www.upwork.com/jobs/~01ff667f7c1e421416. Can someone check this out, or I'll have to raise the issue some where else.
Thank You.
Aug 22, 2020 07:36:24 PM by Luiggi R
Hi Nabeel,
Thank you for your question. Looks like the job post you're referring to is still open, hence why you have not received your connects back. Let me know if you have any other concerns.
Thank you.
Aug 23, 2020 04:03:36 AM by Nabeel P
Thanks, for your response. But the proposal for the job is archived and the status is closed for the job. You can see the file attached.
Oct 9, 2020 07:55:32 AM by Pouria S
I have the same problem, my connect have not returned after 2 weeks.
Oct 9, 2020 08:10:48 AM by Petra R
Pouria S wrote:my connect have not returned after 2 weeks.
They won't return. If you need more connects, you have to buy them.
Nov 23, 2020 10:05:00 AM by Amad A
I also applied for jobs and two of them were closed/canceled but I didn't get any connects back.
Nov 27, 2020 11:07:11 PM Edited Nov 28, 2020 12:13:52 AM by Goran V
When client did not hire me or and job closed or expire, then my connect should be return, but i did not get my connect back. Please action asap for this.
Thanks & Regards
**Edited for Community Guidelines**
Nov 27, 2020 11:39:28 PM by Petra R
Manmohan A wrote:When client did not hire me or and job closed or expire, then my connect should be return
This isn't true. Connects are only returned if a client proactively closes the job post or Upwork takes it down for a violation of the terms of service.
When a job post expires or the client hires someone else, you do NOT get the connects back.
Manmohan A wrote:Please action asap for this
There is nothing to "action". It is functioning a designed.
Dec 31, 2020 02:35:30 AM by Zoe J
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