Feb 16, 2020 10:32:56 PM by Bushra A
Yesterday I applied for a job. Now I was checking the update and discovered that the client didn't hire any freelancer, last seen the job 11 hours ago and the proposal range was 15-20. Now the job is closed and archived but I didn't get my connects back. What actually happened there? I am really confused.
Solved! Go to Solution.
Feb 16, 2020 11:52:06 PM by Avery O
Hi Bushra,
It looks like the Connects you used for the job has been refunded back to your account. You may check your Connects History page (Settings > Membership & Connects > Connects History) for more information.
Mar 29, 2021 06:06:04 AM by Neha P
Mar 29, 2021 06:11:27 AM by Petra R
Neha P wrote:.
Can someone please look in my issue.
You don't have an issue.
Connects are only returned if a client proactively closes the job post or Upwork takes it down for a violation of the terms of service.
When a job post expires or the client hires someone else, you do NOT get the connects back.
Mar 29, 2021 07:59:47 AM by Neha P
Mar 29, 2021 07:00:21 AM Edited Mar 29, 2021 07:00:51 AM by Jamie F
Neha P wrote:
Also I observed one proposal which I applied was closed and the same person has created the same job again. In this case all the folks like me must have lost their connects.
They might just not have found a suitable candidate the first time around.
You can see the percentage of times they hire peopel. If it is too low - don't apply.
Mar 29, 2021 08:00:56 AM by Neha P
Mar 29, 2021 08:09:01 AM by Petra R
Neha P wrote:
but in that case connect of the applicants should be refunded.
Well, they're not.
When will people understand that more freelancers having more connects is not a good thing and won't lead to getting hired more, quite the opposite is actually true. When more freelancers have more connects there will be more proposals for every job post, clients drown in poor quality proposals and give up. Plus, more applicants means less chances of being hired.
Aug 11, 2021 01:20:10 PM by Hamza N
hello, barging in to this conversation.
you are absolutely right but if we left with no connects then how are we able to apply for any job?
the jobs i have applied all have been closed but i didnt get my connects back.
Aug 11, 2021 03:03:09 PM by Nikola S
Hi Hamza,
I would like to clarify that all Upwork users will be able to purchase Connects with a credit card or prepaid card. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.
To learn more about acceptable billing methods please read this help article. You can find additional information about Connects here.
Aug 9, 2022 07:34:21 AM by Amirali B
50 + proposal are on archived in my account and I didn't receive connects back please check and give connects back.
Aug 9, 2022 09:02:15 AM by Nikola S
Hi Amirali,
Thank you for reaching out to us. Please know that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.
Aug 10, 2023 05:50:37 PM by John Meister D
Greetings upwork community... it was my first time boosting a proposal and the job closed without hiring anyone, took about a month before doing so... I WANT MY 40 CONNECTS BACK PLEASE.
Nov 6, 2023 03:39:44 AM by Rose N
Hello, I thought I was the only person experiencing this. I'm four days old in Upwork and almost all the works I'm applying to are getting canceled by the client without taking any interview. I'm tired as is and it's just the second day. I'm still here no work achieved but still not giving up. Just improve this part of your works, the clients withdraw their hires after refunding our connects.
Nov 7, 2023 07:21:38 PM by T S
Hello.
I have similar problem as every freelancers here. I applied for a job yesterday, and today I checked that the job is no longer available. Last viewed by client was 15 hours ago and zero invites sent. My proposal also now in archived. I spent 18 connects there. It is wasteful and not encouraging. Please help me as I need my connect back.
Also, why Upwork make connect system so complicated?