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No hourly protection if you don't write memo!?

Active Member
Blagoja M Member Since: Feb 7, 2016
1 of 10

Ok guys, i've just received a notification from UpWork that i wont get paid for last weeks work because the client’s payment was unsuccessful. According to them if there is no memo recorded in your Work Diary you are not eligible for the hourly protection. 

 

Nice job UpWork, bravo. Can you please let me know why the memo is not a required field for hourly contracts? Oh i know, so that you can rip off freelancers...

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 10

re: "No hourly protection if you don't write memo"

 

Um... yeah.

I'm sorry if you got bit by this.

But this has been the rule for many, many rules.

Nothing new about it.

 

The reason that the memos are not required is certainly not some scheme for "ripping off" freelancers.

 

You were hired by a client who used a fraudulent credit card, or cancelled his card or something, so that his card could not be successfully billed to pay for that you did.

 

Upwork's Payment Protection for hourly contracts is really quite extraordinary! Where else can you find that?

 

That they require meaningful memos is a reasonable accommodation. Also, it is a sign of respect to the clients who hire you when you enter memos.

 

Like I said, I'm sorry that you took a hit because of this, but I doubt you will make the same mistake again in the future.

Community Guru
Sanja D Member Since: Dec 18, 2013
3 of 10

right...but - why isn't that field mandatory?

something like - if you try to submit it with no memo, you get a warning of some sort?

I'm not really familiar with how tracker works - I don't use it, because it keeps crashing my illustrator...

Community Leader
Amanda L Member Since: Jan 23, 2018
4 of 10

Preston H wrote:

re: "No hourly protection if you don't write memo"

 

Um... yeah.

I'm sorry if you got bit by this.

But this has been the rule for many, many rules.

Nothing new about it.

 

The reason that the memos are not required is certainly not some scheme for "ripping off" freelancers.

 

You were hired by a client who used a fraudulent credit card, or cancelled his card or something, so that his card could not be successfully billed to pay for that you did.

 

Upwork's Payment Protection for hourly contracts is really quite extraordinary! Where else can you find that?

 

That they require meaningful memos is a reasonable accommodation. Also, it is a sign of respect to the clients who hire you when you enter memos.

 

Like I said, I'm sorry that you took a hit because of this, but I doubt you will make the same mistake again in the future.


Preston, I haven't done an hourly job for a while. Can't you enter in the memos before the work diary gets submitted? You don't have to stop work immeidately every time the screenshot happens, do you? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 10

Hi Amanda, 


Freelancers should be able to update the Work Diary anytime during the Work Week, and one last time during the Freelancer review period which is from Monday 00:00 midnight to 11:59 a.m. UTC, every week before the Work Diary gets locked for the client's review.


-Avery
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Community Guru
Petra R Member Since: Aug 3, 2011
6 of 10

Amanda L wrote:

. Can't you enter in the memos before the work diary gets submitted? You don't have to stop work immeidately every time the screenshot happens, do you? 

You can enter a memo directly in the tracker as you work, only changing the memo when you start to work on something else (which could be hours or days,) or afterward in the work diary. No, of course you don't have to stop work and mess with the memo every time a screenshot occurs.

 

Most people work on the same thing for hours and the memo stays the same until you change it. .

 



 

Active Member
Muhammad H Member Since: Oct 11, 2017
7 of 10

Memos are very important in terms of Upwork Hourly Protection for both ends. This is a rule for all but I also agree that this should be a REQUIRED field so all the new Freelancers know about its importance.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
8 of 10

Hi Blagoja, 

I'm sorry to learn about your experience on this contract. To qualify for hourly protection, you must meet the following requirements: 

  • Have an Hourly contract
  • Work with a client with a verified billing method
  • Use an Upwork account in good standing
  • Log your hours with the Upwork Desktop App
  • Be visibly working on contract-related activity in your Work Diary
  • Annotate your Work Diary with memos or activities labels that describe the activity performed
  • Maintain adequate and fair activity levels
  • Stay within the contract's weekly limit

You may read more about it here


-Avery
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Community Guru
Maria T Member Since: Nov 12, 2015
9 of 10

Hi Avery,
I agree with Muhammad.
Since memos are so important, it would be nice if it were a mandatory field. Unable to activate the tracker if nothing is written, por ejemplo for example.
No wonder there are people (especially new freelancers) who forget to fill in that field.
I have worked quite by hour, I know how it works, and, there are still times that I forget to fill in that field Smiley Sad

I usually review the tracked hours to verify that everything is correct, basically in case I forgot to write memos.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 10

Hi Maria,

 

Thank you for your suggestion. I will make sure to send your feedback to the team for consideration.

 

Thank you.

~ Aleksandar
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