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No message notifications
Dec 10, 2018 11:25:46 AM by Vitaliy K
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Dec 10, 2018 11:25:46 AM by Vitaliy K
Hello Upwork,
I am writing after contacting your customer support, who suggested me to post my issue here as well.
A couple of days ago I got an issue with message notifications. I missed important messages from my client because I didn't get any email neither web notification (no bell icon). I only saw the message when I opened the chat, even there, no notifications for new messages on the left panel on list of clients.
Customer support agent said it might be because of system maintenance. I understand that you improve your system and this may happen from time to time.
But, honestly, this is the second time I miss important messages because of this issue. And I think I should get a better service especially since you charge me a fee on my every project.
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Jan 31, 2019 06:06:28 PM by Lee M
It looks like no one has reponded to your post, I wonder why?
I have experienced the same problem for some time now. The Support Center looks at the screen shots I send, seem to fix the problem in the short term, but then it happens again. While searching the forums for similar issues, I saw a wise post that suggested we, as freelancers, should not rely on the notification system to let us know when clients are trying to communicate with us. You make a good point, however, that we do pay a fee to Upwork and should expect the technology to work consistently.
Let's find out if this post gets a reponse...
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Jan 10, 2019 12:15:30 PM by Jeannie S
I have had multiple instances over the last several months when I am not receiving email notifications when a message from a client has been sent to me about an on-going project. My notifications are on and the problem is intermittent so I tend to think the problem is an Upwork system issue. Is anyone else having this problem? If so, were you able to correct it.
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Jan 10, 2019 03:03:53 PM by Joanne Marie P
Hi Jeannie and Heorhii,
Are you also experiencing this using the mobile app?
-Joanne

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