I am writing after contacting your customer support, who suggested me to post my issue here as well.
A couple of days ago I got an issue with message notifications. I missed important messages from my client because I didn't get any email neither web notification (no bell icon). I only saw the message when I opened the chat, even there, no notifications for new messages on the left panel on list of clients.
Customer support agent said it might be because of system maintenance. I understand that you improve your system and this may happen from time to time.
But, honestly, this is the second time I miss important messages because of this issue. And I think I should get a better service especially since you charge me a fee on my every project.
I have had multiple instances over the last several months when I am not receiving email notifications when a message from a client has been sent to me about an on-going project. My notifications are on and the problem is intermittent so I tend to think the problem is an Upwork system issue. Is anyone else having this problem? If so, were you able to correct it.
This happened to me and a client of mine as well. For me, the issue seemed to be that I had the message active either on the desktop or mobile app, or in a web browser.
One of my previous client sent me a couple of messages about his new requirement,14 hours ago. He needed a quick tat and was inquiring about my availability. I didn't receive any email notifications about this. Just logged in and saw his messages.
Although I received 3 UW notifications today one about closing of a job, about a new job posting and about a community post.
But not getting important notifications about client's messages is a serious matter... Please do something about this!