No new connects this new month

[d5bc0dbb]

Hi. I didn't receive my monthly connects.
I have freelancer Basic Plan.

My Current Billing Cycle is Jan 29, 2022 — Feb 28, 2022

I've already went to Settings > Mebership and Connects > Current Plan (View or Edit Mebership Plan).
But I can't choose the free plan, it figures "This is your current plan".

Please I need some guidance because I am not sure if there is an error or I am not doing some essential step.

[AndreaG · Accepted solution]

Hi Gonzalo,

I checked and it looks like your billing cycle just updated! You should receive your monthly Connects in the next 24 hours.

[d5bc0dbb]

Hi Andrea,

Thanks a bunch for your help and promp response. Indeed I've just received the connects.

Kind regards.

Gonzalo

[9ce81508]

Hello Andrea,

I'm currently experiencing the same delimma as regards not getting the monthly connect

[PradeepH]

Hi Ade,

Thank you for your message. I checked your account and I see that the new billing cycle starts on the 12th of every on your Upwork account. The monthly Connects will be credited to your account within 24-48 hours after the start of the new billing cycle.

Thank you,

Pradeep

[9ce81508]

Thanks Pradeep 👍🏿 

[2e30b0c8]

Can someone explain to me what the connect is?

[AndreaG]

Hi Victor,

Connects are used to reach out and let clients know you're interested in their project.