No open dispute case in the upwork dispute center

[#1]

Hi everyone!

I have filed a dispute with the cilent and have received two emails from the Upwork Mediation Specialist. However, I cannot find any open dispute case in the upwork dispute center and I don't know if I should reply the mediator through email. As I would have to respond to the mediator within 2 business days, I wouldn't want to miss the deadline. Thank you.

[#2]

Hi Nicholas,

Could you please click here and let me know if you`re able to see your dispute ticket`s on your end? Thank you.

[#3]

Hi Goran,

Thank you for replying, I did not see any dispute ticket under My requests or My Disputes. Is there anything I can do?

[#4 · Accepted solution]

Hi Nicholas,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your dispute. Thank you.