Dec 17, 2020 02:34:32 AM by Ysabella Domini O
Hi! Upwork automatically processed my payment this week, as always. The money has already reflected in my bank account.
But Upwork didn't send me its usual payment confirmation email stating the total amount I'm being paid that week, the exchange rate into my local currency, etc. I need this email because I use it to keep track of the number of times I'm paid per month and what the exchange rates were at the time of payment. Is this some sort of bug or a delay in the system? I usually get the email before the money is even reflected in my bank account, so it's a bit weird.
Solved! Go to Solution.
Dec 17, 2020 03:01:46 AM by Goran V
Hi Ysabella,
Our team has just sent the email confirmation again, could you please confirm if you received it now? Thank you.
Dec 17, 2020 02:37:40 AM by Goran V
Hi Ysabella,
Could you please check your junk and spam folder for the email you`re referring to? Thank you.
Dec 17, 2020 02:43:06 AM by Ysabella Domini O
I already have, as well as other folders too but there seems to be nothing from Upwork confirming the processed payment. 😞
Dec 17, 2020 03:01:46 AM by Goran V
Hi Ysabella,
Our team has just sent the email confirmation again, could you please confirm if you received it now? Thank you.
Dec 17, 2020 03:08:51 AM by Ysabella Domini O
Yes, I received it just now! Thanks so much for the help. 🙂
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