I'm here for a dispute. My client has not responded with his feedback at all after I delivered a first draft of the work we agreed upon and it's been almost 3 weeks already. He originally said he was happy with the direction that I've given him only to turn around and said he thinks it's not right and would consult his 'mentor' before getting back to me, which he hasn't yet. I've notified him that he needs to pay for the work done which is 50% of the contract fee but no response from him received. Please advise what I need to do.
You will need to submit the work on the milestone created for you by going to My Jobs > My Jobs > Submit Work. After 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. To learn more about fixed price protection, check out this Help Article. Thank you.
Jasmine T wrote:
OK, should I still go ahead and submit my work for payment at the same time?
This is an open forum with mainly other freelancers giving advice or comments. Be aware that not all advice is good advice.
There is absolutely nothing to report to CS here, just click the submit for payment button as suggested, and you will be paid automatically.
To clarify, if a client closes a fixed-price contract with funds in Escrow and request for those funds to be refunded to them, the freelancer will be asked to either approve that refund or dispute. If the contract is still open and work on the milestone has been completed, the freelancer can submit it and request payment, the client will then have 14 days to review work.
In your case, please allow the client to review work you submitted and get back to you. If they take no action, the payment will be automatically released to you 14 days after you submitted the work. Make sure you don't resubmit as it resets the clock.
Jasmine T wrote:
The Upwork support desk is super frustrating. I want to file a dispute with my client
Why would you want to file a dispute? Simply properly submit the work for payment if you haven't done so in the first place.
Once you have done that, the money in Escrow (and ONLY the money in Escrow) will be released to you when the client approves the request or after 14 days, whatever comes sooner.
There is nothing to dispute and nothing to contact Support about. Instead of swearing and wanting to dispute, it would be a really good idea to familiarize yourself with how the workflow works.