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No "Request Milestone"

6f70eb34
Active Member
Kevin H Member Since: Mar 28, 2016
1 of 4

On this page https://support.upwork.com/hc/en-us/articles/211063748-Upwork-Fixed-Price-Protection-for-Freelancers it says that when I want to request payment from a client for a completed milestone, I should 

 

"To submit a milestone for approval: Go to My Jobs and click Request Milestone Approval."

 

Sounds simple.

 

But I have 2 open Fixed Price jobs, and on one of these I have a milestone defined (not yet funed by client, but complete)... but I do NOT see a Request Milestone Approval button.

 

On https://www.upwork.com/d/home/ I *do* see a message in a help box which says "Does your client know you're waiting for the next milestone? Let them know." but the hyperlink in that message does not open a form nor go to a new page - it just goes to https://www.upwork.com/d/home/#

 

I've tried logging out and back in again.

 

Why is the Reuest Milestone Approval button not showing up?

 

K

katrinabeaver
Community Guru
Katrina B Member Since: Jan 9, 2011
BEST ANSWER
2 of 4

@Kevin H wrote:

On this page https://support.upwork.com/hc/en-us/articles/211063748-Upwork-Fixed-Price-Protection-for-Freelancers it says that when I want to request payment from a client for a completed milestone, I should 

 

"To submit a milestone for approval: Go to My Jobs and click Request Milestone Approval."

 

Sounds simple.

 

But I have 2 open Fixed Price jobs, and on one of these I have a milestone defined (not yet funed by client, but complete)... but I do NOT see a Request Milestone Approval button.

 

On https://www.upwork.com/d/home/ I *do* see a message in a help box which says "Does your client know you're waiting for the next milestone? Let them know." but the hyperlink in that message does not open a form nor go to a new page - it just goes to https://www.upwork.com/d/home/#

 

I've tried logging out and back in again.

 

Why is the Reuest Milestone Approval button not showing up?

 

 

Hello Kevin,

 

You need to get in touch with your client directly and ask him/her to fund the milestone. After the milestone has been funded the button will show up.   

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"

View solution in original post

6f70eb34
Active Member
Kevin H Member Since: Mar 28, 2016
3 of 4

After the milestone has been funded the button will show up.   

 

Ah - I see! Thank you :-)

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
4 of 4

Hi Kevin,

 

Katrina is right, a Milestone needs to be funded in order for the freelancer to request the release of Escrow funds. Please ask the client to fund the Milestone and submit your work through Upwork only after the Milestone has been funded.

 

Let me know if you have any questions. 

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