No response to my open ticket

[darren-ma]

4 days passed, I didn't get any response from my agent. 

[JoanneP]

Hi Bo, 

I checked and it looks like the correct team is already handling your ticket. Please allow our team time to review. One of our agents will reach out and assist you directly via a support ticket.

[darren-ma]

Hi Joanne,

Thank you so much for your reply. What I'm talking about is ticket 32153857. I don't get any updates from my agent  **Edited for Community Guidelines** since having sent the payment from Paypal 5 days before. I'm a little bit anxious because I need to know whether my payment has been successfully received.  Could you tell me what I should do for now?

Best regards,

Bo

[PradeepH]

Hi Bo, 

Thank you for your message. Our team is already reviewing your request and will reply to your request as soon as they have an update for you. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep.