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norman_edward
Community Member

No screenshots in work diary

Good day!
I have been working for an hour but nothing appears in my work diary though my tracker is working and takes screenshots every 10 minutes. Timezone already set to UTC in work diary and I don't have idle times without mouse or keyboard activity. Please help.

6 REPLIES 6
petra_r
Community Member


Norman Edward T wrote:


I have been working for an hour but nothing appears in my work diary though my tracker is working and takes screenshots every 10 minutes. Timezone already set to UTC in work diary and I don't have idle times without mouse or keyboard activity. Please help.


Whenever that happens to me I've tracked to the wrong contract, usually a fixed rate one.

I did not track it to a wrong contract.

 

Can you help me reach out to Upwork technical team to check on this?


Norman Edward T wrote:

Can you help me reach out to Upwork technical team to check on this?


DO check in all your other contracts!

 

You can also submit a ticket directly through the tracker which is important so it sends the logs.

 

check.png

Hi Petra, 

 

I have selected the correct contract in my tracker. I will now log a ticket through my tracker. Thanks for the help.

Hi Norman Edward,

 

I apologize for the inconvenience this caused. Our team is looking into your recently submitted support ticket and will assist you as soon as possible with resolving this issue.

 

Thank you for your patience. 

~ Bojan
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