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🤔 Non-Upwork Client Testimonials

Ace Contributor
Hidemi T Member Since: Aug 5, 2017
1 of 303

This topic is meant to be sent to other freelancers but if anyone from Upwork has an opinion - I would love to hear it.

I received a top-rated freelancer status about 3 years ago and managed to keep it for the past few years since and today I received Upwork "Strengthen your profile with non-Upwork client testimonials" mail which I assume quite a lot of freelancers gets now as the feature rolls out and you can see this option in your profile.

I have mixed feelings about it and wanted to hear what other freelancers think about this feature.


On the good side, I totally agree that it is a cool feature to have on your profile as I work very hard to help my clients get Google feedbacks to their businesses and I know the value of such feedbacks but the difference here is that I have to "ask" one of my clients to create a feedback via email invitation (which of course, I can soften the issue with a chat with the client prior to that mail to let them know about it) but I do feel a bit strange to "ask" clients to do such a thing from one important issue which is my client privacy since I have no ideas what do Upwork will request from my client to "verify" -- since the mail states "The testimonial will display on your profile once it’s verified by Upwork."


Besides the fact that it might be a bit troublesome to a client to write a feedback -- but that might not be too hard to do, I am worried that Upwork process of "verification" of that feedback might invade my client privacy or maybe they will be requested to "prove" something which will also might invade their personal or business privacy.

Does anyone know in detail what kind of information Upwork will require from a non-upwork client for the verification process and what kind of "hoops" the client has to go through in terms of back and forth communication with Upwork verification team?  

I deal with my clients always with care about their feelings and pay a lot of attention to make sure their privacy is well kept, and I never before asked a client for  "assistance" to help me in my career - therefore, before I do any move such as request them to enroll in some verification process, I want to make sure it will not be "painful" or even bothersome in any way and most of all, will not invade their privacy (personal or business).  

Any thoughts about this or did anyone went through the process and know what did their client has to go through to get that testimonial process complete?

lastly - I am wondering if anyone knows if this is now a "mandatory" requirement to keep a top-rated status or it is just an extra feature and a top-rated status is relying solely on Upwork clients feedbacks?



Active Member
Hammad A Member Since: Sep 16, 2018
2 of 303

For the past three months i have been getting a notification regarding 'Add testimonials to your profile'. I have requested it from 2 my clients but they didn't bothered to answer it and rest of my clients never share their email addresses. 
So what the actual problem is that this notification keeps on being popped up at my profile's 'header' which sort of now disturbing me. So i want it to be removed. 
Can you please help me by letting me know how to remove it?
I am sharing the attachment so you get an idea regarding it. 


**Edited for Community Guidelines**

Aleksandar D Moderator Member Since: Mar 23, 2019
3 of 303

Hi Hammad,


Thanks for reaching out to us. For now, there is no option to stop the notification from showing on your profile. However, I will share the feedback with our product team for consideration.


Thank you

~ Aleksandar
Active Member
Irina R Member Since: Sep 5, 2020
4 of 303
Hi Aleksandr!

How long each request should be in “Pending”? 2 days past one of testimonials is still on hold. Does it mean being rejected? Thanks!
Nikola S Moderator Member Since: Jul 2, 2020
5 of 303

Hi Irina,


Unfortunately, due to the high number of testimonials we receive, we cannot expedite your request. While the quoted review time is within 10 days, please know in most cases we complete our review within 5 days. We truly appreciate your patience through this process!


~ Nikola

Active Member
Jennifer R Member Since: Jul 18, 2020
6 of 303

Hi Nikola,


I send a testimonial request to a client last 24th of February and the client recieved and completed the testimonial 25th of February.  5 days past and testimonial is still pending. Does it mean it is being rejected? Thanks!

Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 303

Hi Jennifer,


Please allow 10 business days for your request to be reviewed. We apologize for the delay, but please know we are still testing and optimizing this beta feature.


Thank you.

~ Aleksandar
Active Member
Michael N Member Since: Oct 13, 2020
8 of 303
Hi Aleksander,

I sent by mistake a request of testimonials initially aimed to a former non Upwork client to my own email address.
Would it be possible to correct the email and send it back again to my client ?

Bojan S Moderator Member Since: Mar 9, 2018
9 of 303

Hi Michael,


We'll have one of our agents reach out to you via a support ticket to assist you with your request. 


Thank you for reaching out to us. 

~ Bojan
Active Member
Afrah Mustefa N Member Since: Oct 20, 2020
10 of 303
Hello, I wanted to ask about testimonials. In the section, it is a must to fill the client's LinkedIn account. What am I supposed to do if they don't have LinkedIn account? Isn't the Google account's information enough?

#Admins please make this issue clear, thanks.