Not Getting Email Notifications for Unread Messages

[iaabraham]

I haven't seen a recent post on this so starting a new thread. I am not receiving email notifications for unread messages in Upwork, even hours later. A couple of people off the forums have mentioned the same issue, so is this another bug?

[kochubei_valeria]

Isabelle Anne,

Could you please confirm if you haven't received notifications for any Messages? Also, do you have Messages often open in a browser tab or Desktop App?

[iaabraham]

I was receiving notifications a few days ago, then today I didn't. I didn't have Upwork open in any tabs today either...

[kochubei_valeria]

Isabelle Anne,

Since we'll need some details that can't be shared publicly here to further investigate this, we'll create a support ticket for you and follow up via that ticket.

Thanks!