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Not Getting Message Notifications

kcdermodywriter
Community Leader
Karen 'K.C.' D Member Since: Dec 11, 2015
1 of 6

There seems to be a problem with message notifications again. I'm not getting anything at all - have had a lot of messages today and the only way I know is by going to the site which is causing a delay in replying. These aren't messages I've read before it has a chance to go out either. Anyone else having this problem or know if it's already been reported?

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2 of 6

Hello K.C.

 

I'm sorry to hear that. Could you please give us some more details so we could assist you with your notification problems? Thanks!


Untitled
kcdermodywriter
Community Leader
Karen 'K.C.' D Member Since: Dec 11, 2015
3 of 6

What details do you need? It's occurring with all messages today. The only thing I've received is a milestone update notification. 

 

If you're looking for an example, I received one from *** Edited for Community Guidelines *** at 12:11 p.m. Pacific time. I didn't receive it until I went to the site and saw it there at around 12:40 p.m. 

 

Thanks for your help.

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
4 of 6

Hello K.C.

 

Thank you for the additional info. I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.


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shohelparves
Active Member
Sohel P Member Since: Feb 7, 2015
5 of 6

Hi, I really never experienced this problem but passing worst problem, my message center is not loading for few day, just discovered actually it's my ISP I should blame not upworkSmiley Happy

 

I think you spotted the problem, but did you checked your UpWork account Notification Settings? https://www.upwork.com/ab/notification-settings/

 

I can see in the notification settings page, one notification button is pre-selected by upwork system (meaning you've no option to modify the button) "Payment receipts and other financial related emails", which i think about related notification you only got "milestone update notification". 

 

You can uncheck All other notification messages/buttons, meaning you'll not get any notification message from upwork except about "Payment receipts and other financial related emails" and upwork support notification.

 

kcdermodywriter
Community Leader
Karen 'K.C.' D Member Since: Dec 11, 2015
6 of 6

No, have not figured out the issue. I'll report it to Upwork, for some reason I thought there was someone from Upwork on these threads too. I have checked the settings, thank you.

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