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HARSH's avatar
HARSH C Community Member

Not Receiving OTP

Hi,

One of my friends on Upwork as a freelancer is not able to login into his account because, as he is not getting OTP on his registered mobile number, nor able to get OTP via email. He is also not able to contact Upwork because again Upwork asks for a login. On behalf of him, I am contacting here, below is his account details : -

**Edited for community guidelines**

6 REPLIES 6
Bojan's avatar
Bojan S Community Manager

Hi HARSH,

 

We'll have one of our agents reach out to your friend directly via email to assist them with accessing their account. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Hafiz Maqsood's avatar
Hafiz Maqsood A Community Member

I have same issue with bill.com and QBO. Anybody have any solution.?

Bojan's avatar
Bojan S Community Manager

Hi Hafiz Maqsood,

 

Could you please clarify the issue you're experiencing so that we can assist you accordingly?

 

Thank you! 

~ Bojan
Upwork
Hafiz Maqsood's avatar
Hafiz Maqsood A Community Member

I could not receive OTP( phone) on two step verification while login bill.com and same case with QBO. I have not been able to work on my client for last three days.

Bojan's avatar
Bojan S Community Manager

Thanks for clarifying your concern, Hafiz Maqsood. 

 

Could you please confirm if you're able to log into your Upwork account? 

~ Bojan
Upwork
Hafiz Maqsood's avatar
Hafiz Maqsood A Community Member

Yes I can log into Upwork account as here two step verification is through google authentication.