Not able to log into Upwork Support for Identity Verification

[Darrol H]

I'm experiencing the very same issues as Ahmed. The verification link does not lead to the actual verification page. I even tried clearing cookies and cache, different browser, I double-checked my e-mail for a verification request, and my profile settings no longer display a link to Verify Identity because I completed that step with my ID.

I'm willing to complete a video call but the links lead to nowhere.

[Riri A]

Hi Darrol,

Thank you for reaching out and I appreciate you trying to troubleshoot it yourself. One of our team members will contact you directly via email to help you with the verification. Let me know if you need anything else. 

[Alexey L]

Hi!
I have the same problem. When i try to click on video verification link, i'm redirected to my job feed. Can someone help me with it?

[Goran V]

Hi Alexey,

Did you try clearing your cache and cookies or logging in with another browser? Thank you.

[Alexey L]

Hey, yes, i'm tried to clean cookies, cache and tried to use another browser and my another PC, problem is still reproduced at this moment.

[Goran V]

Hi Alexey,

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

[Alexander G]

Hello

Am trying to log into Upwork support for identity verification and always redirected me to upwork home page like this.  

Many time tryed clear cache/cookie also visit upwork link clear-cookie. Tryed for different browsers (version supported by upwork) in Incognito Mode and Default Mode ... and still have same issue.

Also messaging with Upwork Support Team member and have open ticket with "hold-on" status. 

Please help me. I just want to work. Can I verify my identity by other way?

[Aleksandar D]

Hi Alexander,

Thanks for reaching out to us. Please allow time for our team to carefully review all the information provided in order to assist you further with your issue.

Thank you for your patience.

[Katie V]

Hi, I am having the same issue as everyone here. I need to verify my ID (via video) to get paid for a job I did, but keep getting redirected to job page. I am in Google Chrome on desktop (though also tried in safari from my iphone) and have also already tried clearing my cache (the default 4 week worth anyways). Any help would be much appreciated. Thanks! Katie

[Avery O]

Hi Katie, 

I apologise for the delay as I had to check this with the team. The Customer Support Team will reach out to you directly to assist you with your verification.