May 13, 2020 05:52:50 AM by Joek K
Hi?
I seem to be having issues logging into my desktop app. Only displaying a message 'internet connection not detected, Please check your connectivity settings and then restart the app.
Kindly advise.
Solved! Go to Solution.
May 13, 2020 10:10:42 AM by Joek K
Hi Goran, Team,
Thank you for the input. However, some of the things I had tried include restarting the app severally with no success, reinstalling the app severally, also using previous versions with no success, clearing cache with no success, using a different network SProvider with no success. I also tried going through related chats in commuity including help article mentioned by Goran.
But the problem is now resolved after a system restore to an earlier date (Windows OS). This issue might have been with my device.
Many thanks.
May 13, 2020 06:33:17 AM by Goran V
Hi Joek,
Could you please try logging in from another internet connection and checking if you`re still receiving the same error? Thank you.
May 13, 2020 09:48:04 AM by Bojan S
Hi Joek,
Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Thank you!
May 13, 2020 10:10:42 AM by Joek K
Hi Goran, Team,
Thank you for the input. However, some of the things I had tried include restarting the app severally with no success, reinstalling the app severally, also using previous versions with no success, clearing cache with no success, using a different network SProvider with no success. I also tried going through related chats in commuity including help article mentioned by Goran.
But the problem is now resolved after a system restore to an earlier date (Windows OS). This issue might have been with my device.
Many thanks.
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