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Not able to log onto app.

joek7
Active Member
Joek K Member Since: Jan 19, 2020
1 of 5

Hi?

I seem to be having issues logging into my desktop app. Only displaying a message 'internet connection not detected, Please check your connectivity settings and then restart the app.

Kindly advise.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Joek,

 

Could you please try logging in from another internet connection and checking if you`re still receiving the same error? Thank you.

~ Goran
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joek7
Active Member
Joek K Member Since: Jan 19, 2020
3 of 5

Hi Goran,

Issue still persists.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 5

Hi Joek,

 

Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

 

Thank you!

~ Bojan
Upwork
joek7
Active Member
Joek K Member Since: Jan 19, 2020
BEST ANSWER
5 of 5

Hi Goran, Team,

Thank you for the input. However, some of the things I had tried include restarting the app severally with no success, reinstalling the app severally, also using previous versions with no success, clearing cache with no success, using a different network SProvider with no success. I also tried going through related chats in commuity including help article mentioned by Goran.


But the problem is now resolved after a system restore to an earlier date (Windows OS). This issue might have been with my device.

Many thanks.

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